Dubai, UAE – October 18, 2023 – The vibrant atmosphere at GITEX GLOBAL 2023, the Middle East’s foremost technology event, is currently electrified by the presence of virtual agents. These digital entities are poised to disrupt industries and redefine customer experiences, making them the stars of this year’s conference.
Virtual agents, also known as chatbots, intelligent virtual assistants, and conversational AI, are software programs infused with the power of artificial intelligence (AI). Their primary role is to engage in lifelike conversations with humans, offering a diverse array of applications that transcend traditional customer support. From answering queries and resolving issues to facilitating sales, marketing, and education, their versatility knows no bounds.
The underlying technology driving virtual agents is a fusion of advanced AI techniques, including natural language processing (NLP), machine learning, and deep learning. NLP equips these digital entities with the ability to grasp the nuances of human language, while machine learning enables continuous refinement through the analysis of past interactions. Deep learning takes their capabilities a step further, allowing them to tackle complex tasks such as language translation and text generation.
GITEX GLOBAL 2023, set to conclude on October 20, promises further revelations and announcements in the realm of virtual agents and other emerging technologies. Attendees can look forward to witnessing the evolution of these groundbreaking innovations and their potential to reshape industries across the board.