Nowadays, outsourcing is becoming one of the great ways for businesses to evolve themselves. In this regard, we learned about IBT, an award-winning BPO services company in the Middle East. To get more valuable information, we interviewed Jai Mulani, the CEO of IBT.
Jai Mulani is a leader with a history of working in the Technology & BPO industry. He is skilled in scaling a business from scratch to making it a multimillion with in-depth knowledge and experience in business processes, business planning, P & L Management, Global Expansion, & Driving business towards growth. Jai is a strong personality & professional with a mindset of making it happen!
How It All Began?
“I came to Dubai back in 2003 when I was just 19 years old. My first job was in a retail group as an IT Engineer, for the pay of AED 1500. I worked there for a year and then moved to another technology company in 2004. I worked there for four years. Starting as a sales executive, and based on performance and leadership skills, I got multiple promotions and led the Sales Team as a Sales Director.
By 2009, I started my company with little money in my bank account. The world was going through a recession when I started IBT. Every month was a survival challenge until the end of 2010. From then on, we started our growth trajectory.” says Jai Mulani.
As an entrepreneur, we wanted to know what challenges Jai has faced during his professional journey. That’s why we asked him:
As an entrepreneur, what challenges have you faced while establishing your business?
With this, Jai Mulani replied, “I started my business with bootstrap and didn’t look for loans or fundraising. Retaining people was hard during the initial period. Every employee wants to work for an established business, where they are more secure, processes are in place, and their profile is more structured. As a startup, it was difficult for me to retain talent. I was able to share my vision with several of them and they are still here with me, even today.”
He further continues, “The other worry was finance. It was very challenging to rotate funds and survive those times. During 2009, the recession hit hard on every company, so every business wanted credit terms with lower pricing. So, it was challenging to evaluate projects and forecast the payment cycle. But I was successful in managing and surviving those times.”
The Ideal Visions & Inspiration Behind The Success
Jai also shared a bit about the vision of the company. He said, “IBT is one of the Middle East’s biggest technology and outsourcing companies. We offer end-to-end technology and process outsourcing solutions to medium to large enterprises. Our vision is to become the largest company in the technology & outsourcing space.”
Along with vision, other things keep a leader and company going. A leader has to be inspirational to lead the team towards success.
We asked Jai, according to you, what are the essentials of becoming an inspiring business leader?
“Leadership is a very vast term, and everyone will have their definition of it. For me, leadership has four zones. They are survival, growth, sustainability, and crisis management. If you can move through all these zones effectively and keep growing your business, then you are a leader.” said Jai Mulani, CEO of IBT.
Also Read: How Can Metaverse Transform The Global Economy?
How Pandemic Affected The Business And What Advice Does Jai Mulani Has To Share?
We also discussed the pandemic and its effects with Jai. With that, he replied, “Pandemic has changed the business dimensions completely for every company. We always planned and spoke about digital transformation, but this situation sped up. We had to change and add many strategies throughout this time and continue to grow.
In addition, we allowed all employees to work from home with the same level of support, KPIs and SLAs delivered to our customers. For our customers, we offered free support for three months.”
Furthermore, we also asked him if he had any advice for beginners or upcoming entrepreneurs.
Jai said, “I would like to give two pieces of advice to upcoming entrepreneurs. The first is that they must be passionate about what they are trying to achieve. If you are not passionate about something, don’t do it. And second advice is do not worry about mistakes or failures.”
Lastly, “what’s next for you?”
“IBT has a great potential to grow and become a global company in the next eight years. We intend to keep innovating as we move forward. Innovation has become a necessity for any business. Gone are the days when you start a business and keep doing the same thing. Today, if you are not innovating, you might be out of business. Technology is transforming. Every business needs to adapt to the ever-changing needs of the consumer.” says Jai.
Find IBT on LinkedIn and Facebook
Connect With Jai Mulani on LinkedIn
Number: +9714 5548666 Email: [email protected]