We recently had the opportunity to sit down with Mohamad Ezzeddine, General Manager of Kaizen Firm, and discuss his professional and personal journey. With over 12 years of expertise in creating B2B and B2C solutions, his key competencies include negotiations, time and team management, and robust planning.
As the firm’s General Manager, Mohamad Ezzeddine plays a pivotal role in monitoring the daily operations and leading cross-functional teams. In this interview, Mo speaks about his early life and career, shares insights on being an efficient manager, and offers valuable suggestions for forward-thinking generations.
To learn more about Mohamad Ezzeddine’s advent into the present position, we asked, “Could you start by telling us about your career path?”
Mohamad responds, “I serve my career for it to serve me. I have accumulated various experiences working through retail, F&B, SaaS, and professional services in different markets with local and multinational companies. I also worked in several roles throughout the journey, with sales always being a primary focus.”
On Being an Efficient Manager
We were eager to understand Mohamad Ezzeddine’s perspective on the features that make one a good manager. So, we asked, “What makes you a good general manager?”
He responded, “Like anyone else, I am out of my comfort zone whenever I am faced with a challenge, but I’ve always enjoyed this as I am big on learning and self-development. As GM, your primary responsibility is driving business growth, and steering the ship is not a light task. Aside from having worked across several industries, companies, geographical locations, and functions, I’ve also made many investments in startups in the past years – some were successful, and others failed, which I embraced for all the valuable lessons they taught me. These factors and learning experiences made me much more efficient at calculating risks, capturing an opportunity when there is one, and becoming an overall strategic thinker.”
Creating A Positive Difference
We asked, “What do you like most about management or leadership?”
Mohamad shared, “One simple answer is I love to make a positive difference for everyone around me. At this stage, I measure my success based on how much guidance and mentorship I can provide my team to help them achieve their personal and career goals.”
Setting Kaizen Apart
To maintain a strong brand presence, businesses must offer unique services and experiences. So, we asked, “What makes your company stand out from other businesses in your industry?”
He replied, “Kaizen is a one-stop shop for all HR solutions – we are not limited to headhunting; we have a team to support organizations with Employer of Record (EOR), Outsourcing, Manpower supply, Market mapping, Salary benchmarking, Company formations, and E-learning services at very competitive pricing models.
We can work in any role, in any industry, and in any market. The team is proud to share that they have an average closing rate of 93%.
Every business uses specific metrics to measure its growth over a period. To learn more about the indicators used by Mohamad’s business, we asked, “What KPIs do you use to measure your business growth?”
“In recruitment services, I observe the ratio of roles successfully closed and whether customers are returning for other roles. In EOR services, I look at gross margin ROI and retention rate. Across the business, I’m particularly interested in market share, customer, and employee satisfaction.” He replied.
Advice For Startups
We ended the interview by asking, “What advice would you give starting entrepreneurs?”
Mohamad concluded, “Most people develop innovative ideas daily but never act on them. They feel warm just imagining that those ideas have materialized. Turn your idea into a large task, break it down into smaller tasks, and start working on them today. All you must do is start somewhere, and the ball will roll. Don’t be afraid of failure, and don’t dwell on any if you have because that is the most valuable lesson that will prepare you to form the next best thing.”
Follow Mohamad Ezzeddine on LinkedIn.