Tim Clark, the CEO of Emirates, sent an open letter on Saturday to allay the complaints of disgruntled travelers who had been inconvenienced by the airline for the past five days due to the country’s unusually heavy rainfall.The United Arab Emirates has seen record storms this week, making it one of the hardest for Emirates to operate during.
Please accept our deepest apologies to all our customers whose travel plans have been impacted during this time.
The UAE saw the most rainfall in seventy-five years on Tuesday, April 16. Rain and lash storm winds hampered activities in all of the cities. The ability of our passengers, pilots, cabin crew, and airport workers to get to and from our 24/7 hub in Dubai was hindered by flooded roadways, yet flight movements were nonetheless curtailed for safety.
Due to staffing and supply shortages, we had to cancel about 400 flights and postpone numerous more during the following three days, causing us to divert dozens of flights to avoid the worst of the weather on Tuesday.
Our top priorities were clear: taking care of our clients affected by the interruption and returning our operations to normal. To prioritize the management of affected consumers, we had to impose an embargo on ticket sales, temporarily stop connecting passenger traffic from locations across our network arriving in Dubai, and suspend check-in for passengers leaving Dubai.
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Dubai Steps up field Efforts to get Things Back to Normal Following the Rain.
