Technology is essential to maintaining the hospitality industry’s competitiveness in today’s world. Any hotel, wants to succeed needs to use information technology, which gives them the tools they need to improve customer service and streamline operations. Founded by Rafeeque Mohamed, iNPLASS has been a revolutionary platform, with innovative key components for hotels. With modern-day solutions, iNPLASS is emerging as the next-generation hotel management solution.
The Founding Vision Behind iNPLASS
The hospitality industry is an ever-evolving sector, with technology as a key determinant in keeping it competitive. “Founded to revolutionize the hospitality industry, iNPLASS marked its journey by identifying the market gaps and needs across different segments of this sector.”
Understanding the multifaceted variations and aspects of the problems of the hospitality industry is the first thing focused on by iNPLASS while crafting effective solutions.
Innovative Products
iNPLASS works closely with hotels to achieve Superior Guest experience and Continued Service Excellence.
“iNPLASS is a hospitality management solution that works through an integrated Guest communications platform. We have 3 innovatively designed solutions, namely – Guest by iNPLASS, Staff by iNPLASS, and HOP by iNPLASS. With these solutions we have seen hotels achieve Higher levels of Operational efficiency, optimize their Service Revenue channels, control Operational costs, and at the end of the day satisfy guests.” shares the Founder, Rafeeque Mohamed.
A Comprehensive Solution For Hotels
Leveraging iNPLASS technology to communicate with hotel guests at every point of the consumer journey is crucial in today’s world. More targeting possibilities are available when communicating with guests via their chosen channels and language preferences, increasing the likelihood of successful campaigns and higher customer retention. Additionally, technology can help in responding to hotel guests’ requests promptly once they maintain contact. iNPLASS Technology also contributes to improve hotel performance and streamlining operations which makes guests happier, encourages them to write better reviews and to encourage repeated bookings.
“With a thorough understanding of how the Hotel operations work and with a huge time and resources invested in years of research and surveys with Global hoteliers, iNPLASS has created an innovative technology which is still evolving.”
Prioritizing seamless communication for Hotel Guests and Staff, iNPLASS has incorporated three major solutions in its approach.
iNPLASS shares its core solutions “The Guest by iNPLASS application allows guests to access information about the hotel and its services offered, view multilingual interactive menus and place orders, make service reservations, and even access special offers and benefits extended to them making the hotel requests directly communicating with the assigned hotel staff instead of the telephone calls to make sure a swift response and deliveries.
The Staff by iNPLASS mobile application empowers all the hotel staff under one umbrella to take complete control of the incoming Guest requests and take necessary actions to address them simply through their smartphones.
Creative and user-friendly HOP dashboard by iNPLASS serves as a backbone to the iNPLASS solution, as it provides a 360-degree operational overview for the HODs and Management team.”
While ensuring seamless communication for hotel guests, staff and management, iNPLASS is a highly efficient solution when it comes to maintaining guests’ privacy and offering them a positive experience throughout their visit. To assure the security and data privacy, iNPLASS is an ISO 27001 and GDPR certified solution.
Simplified Approach For The Hotels
The use of iNPLASS technology in hotel management and operations offers countless benefits, from improved collaboration and smoother service to an enhanced guest experience. Once considered a ‘nice to have,’ technology has now become a ‘must-have’ in the hospitality industry. Although each hotel’s operations are unique, there are common challenges and concerns faced across the industry.
iNPLASS Hotel Management Solution is a combination of three close-knit products for guest communication, staff coordination, and hotel management. The GUESTbyiNPLASS platform is a revolutionary product in this space while keeping simplicity intact. iNPLASS talks about it, “GUESTbyiNPLASS focuses on simplifying communication routines in hotels. Be it the guest trying to connect to the reception, order food, request room maintenance, laundry pick up, or even for the out of the hotel services.
Language barriers are an inherent challenge in the hospitality industry, due to the nature of international travel. We at iNPLASS have designed a Multi-Lingual Guest Application to serve the need of seamless Guest communication and Hotelier convenience just with a tap of language selection .
GUEST by iNPLASS is designed to ease communication barriers by enabling options for the guest to express his requirements in his language. Irrespective of the language the request is made, the hotel staff receives the message in a language he/she understands, completing a full successful circle that ensures total guest satisfaction and hassle-free service by the hotel staff.”
With some commendable features like a Multilingual App, interactive multilingual food menu, automated direct access to the duty staff, movie and events booking options, promotions and offers, loyalty incentives, doctors, pharmacies and many more, iNPLASS is changing the game for the hospitality industry.
iNPLASS has adopted personalization in a thoughtful and guest-centric manner, whilst also prioritizing the privacy of hotel guests, and allows hotels to be ahead of the curve and set their hotel on the path to success in today’s competitive world of hospitality and travel.
Eliminating Communication Gaps
iNPLASS ensures the reduction of operational lags and adhering to SLA response times, thereby enhancing efficiency. The founder & CEO, Rafeeque Mohamed shares, “The Staff by iNPLASS mobile application empowers the Department staff in the operation to take complete control of the incoming Guest requests and take necessary actions to address them simply through their smartphones. Departmental staff would be able to use this for necessary Inter and Intra Departmental communications and ensure no task raised gets unattended. Timely closure to task and adhering to SLA response times would be the true essence of Staff by iNPLASS, eliminating any operation lags arising due to communication gaps.”
iNPLASS enhances communication and helps hotel staff to efficiently complete tasks. For instance, it can let the Housekeeping team know in real-time when a guest requested for cleaning services and keep everyone up to date regarding tasks. A coordinated department staff empower to deliver better service. Instead of wasting time on menial tasks, the staff can focus on personalizing the guest journey to provide a remarkable service. It also can allow guests to check themselves in, access rooms with a digital key, and swiftly contact housekeeping or the front desk to request an extra pillow or room service directly through the application.
Not only can the STAFF by iNPLASS App assist track and fill gaps in this sector, but it also facilitates more transparent and efficient management and execution of guest requests and other inter-departmental requests. STAFF by iNPLASS facilitates an intra communication tool, where it brings all the hotel staff, including non-operational staff to ensure the team work and optimizing the resources.
Backbone Of iNPLASS
One of the most effective ways to guarantee efficient guest management in a hotel is to assess the quality of service provided. In this regard, the backbone of iNPLASS solution is HOP by iNPLASS, a cloud-based web application.
Rafeeque Mohamed shares, “HOP by iNPLASS, the backbone that integrates the guest and staff apps in an interactive portal. It tracks the Guest requests closely and monitors the progress of the service by staff. HOP by iNPLASS has a built-in service scheduler to escalate pending or overdue guest requests and triggers push notifications and alerts the higher-level officials. The application provides the Hotel Management with data to assess their staff, department and property performance to take appropriate action. Being in the loop here helps the management ensure smooth operation of the hotel and that quality service is delivered to the Hotel Guest on time, every time.”
Plans For Expansion
In the upcoming years, iNPLASS is committed to expanding its services alongside joining hands with top industry partners.
The company shares, “As we step into 2024, the realm of hospitality technology continues to evolve at a rapid pace, reshaping the landscape for hoteliers worldwide. The hospitality industry is on the brink of transformation as it faces 2024 and technology is going to be a major factor in that change. Saying this there is an optimistic outlook for the global hotel industry in 2024. As consumers continue to spend on travel above all else, hotel performance will accelerate further with urban markets likely to lead the charge.
This entrusts us with the enthusiasm to have ambitions to expand in various Global markets. Other than our Regional HQs in Dubai and Bangalore, we have recently launched our Global Growth Centre in the emerging IT city Coimbatore, India, understanding the huge potential of the promising Hospitality market.
We have been receiving immense positive interest in Franchisee operations across the globe and have started taking these conversations ahead to solidify our presence in markets like MENA, Europe, CIS, and Asia Pacific regions. The first quarter of 2024 witness our franchisee partnership in 4 countries and we are aiming to grow the operational countries to 15 by the end of 2024
The next course of our additions would be to onboard potential Partnership and Affiliate programs with allied industry service providers and we would be looking at joining hands to have a collaborative and mutually beneficial relationship for the long term.”
Conclusion
iNPLASS believes in Customization at the heart of a remarkable guest experience and which is easily achievable with the right tools for the hotels. Having iNPLASS solution and iVA – it’s virtual assistance brings you one step closer to exceeding guest expectations and delivering an unforgettable experience. Personalized services can leave the guests more satisfied with their hotel stay, which can lead to greater loyalty and empower hotels to stand out in a sea of competition.
We’ve looked at the importance of technology in hotel management and how it can help make your hotel more competitive. With the help of iNPLASS that can drive efficiency and make operations run smoother, you can focus on what matters: the Guest experience.
The Hospitality industry is undergoing a massive transformation in recent times and industry leaders like iNPLASS are boosting this change with innovative digital solutions. Aiming to provide exceptional customer service and better response, iNPLASS leverages technology to interact with customers seamlessly at every stage of the journey. With the company’s innovatively curated solutions for hotels, iNPLASS is aiding hotels to achieve higher levels of operational efficiency, optimize their service revenue channels, control operational costs, and at the end of the day, satisfy guests.
Visit iNPLASS at https://www.inplass.com/ to learn more.
iNPLASS linkedIn https://www.linkedin.com/company/inplass
email: partner@inplass.com
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