In the heart of Dubai, a transformative partnership has emerged in the realm of mental wellness. Ziad Ghosn and Dr. Joseph El Khoury have united their visions, skills, and credentials to form the Valens Clinic, an innovative mental wellness facility that exemplifies the perfect synthesis of business acumen and medical expertise.
At the operational helm of this exciting venture is Ziad Ghosn, a highly regarded entrepreneur known for his keen understanding of business mechanics and his strategic investment approach. His expertise lies in identifying areas of need and filling those gaps with sound, sustainable solutions. Ghosn’s invaluable insights into the local and regional healthcare landscape have been instrumental in conceptualizing and executing the Valens Clinic project.
On the other hand, the executive and clinical leadership of the Valens Clinic is provided by Dr. Joseph El Khoury, a highly reputed psychiatrist with an impressive career record spanning two decades. Dr. El Khoury is a UK trained psychiatrist who moved back to the region with the aim of contributing to the development of psychiatric care. He has held senior academic and clinical positions in Lebanon and the UAE, including at the American University of Beirut and American Hospital Dubai.
Dr. El Khoury’s extensive clinical experience and innovative approach to mental wellness have been pivotal in the clinic’s focus on providing comprehensive, patient-centric mental health services. His contributions extend beyond clinical practice, involving the development of policies and procedures in line with international best practices, mentoring staff, and promoting a culture of continuous learning and improvement.
The unique synergy between Ghosn and El Khoury has resulted in the Valens Clinic, a mental wellness clinic with a distinct approach to healthcare. Ghosn’s strategic business sense has been instrumental in realizing the project, navigating the healthcare investment landscape, and ensuring the clinic’s sustainability. Meanwhile, Dr. El Khoury’s clinical expertise guarantees the provision of top-tier mental health services, setting a new standard for care in the region.
Together, Ghosn and Dr. El Khoury have built a bridge between business strategy and clinical excellence, setting the stage for Valens Clinic to be a game-changer in the field of mental wellness. With a robust foundation and a clear vision, the Valens Clinic is set to make significant contributions to mental healthcare in Dubai and beyond.
In conclusion, the partnership between Ziad Ghosn and Dr. Joseph El Khoury exemplifies a successful fusion of business insight and medical proficiency. This collaboration has not only led to the establishment of the Valens Clinic but has also paved the way for a new paradigm in mental wellness, one where quality care and sustainability walk hand in hand. This alliance signifies a promising step forward in advancing mental wellness in Dubai and the region as a whole. Learn more about this inspiring journey through our interview with Ziad Ghosn below.
Start Of The Journey
We started the interview by asking, “Which career path led you to where you are today?”
He shared, “My journey began with an unwavering interest in medicine, eventually specializing in mental health, which I discerned as a critical, yet often overlooked aspect of overall wellbeing. Coupling this with an MBA, I was equipped with a unique blend of expertise needed to establish The Valens Clinic in Dubai, a pioneering entity in the UAE’s mental health landscape.”
Inspiration For Developing The Business
Every owner experiences some inspiration that helps them develop their business idea. So we asked, “What inspired you to develop the idea of your company?”
Ziad shared, “The Valens Clinic was conceived out of a desire to reshape the paradigm of
mental healthcare in the UAE. I realized the prevailing model was typically reactive, lacking the necessary emphasis on proactive, preventive mental healthcare. The necessity of personalized care to each individual’s unique mental health journey became our central ethos, defining our operations and services.”
Evolving Priorities
Priorities for businesses keep evolving. We asked, “How have your priorities in terms of business evolved since you first started?”
Ziad Ghosn replied, “In the nascent stage of our clinic, my priority lay in ensuring smooth operations and service delivery. As we progressed, fostering an environment of innovation and patient-centered care became paramount, extending our mission to deliver value beyond the mere provision of medical services. Our current focus, keeping pace with Dubai’s rapid growth, is scalability and broadening our reach without compromising our core values of health, hope, and harmony.”
Challenging Situations & Key Strengths
Amidst the tough competition, it is inevitable for businesses to face different kinds of challenges in the industry. So we asked, “What are the most challenging situations your company overcomes?”
Ziad Ghosn shared, “As pioneers in our field, we grapple with keeping abreast with the fast-paced changes in mental healthcare while preserving the high standards our patients expect and deserve.”
“What’s the key strength to overcome it?”
Ziad Ghosn shared, “Our key strength in managing this problem lies in the adaptability and resilience of our team. Our continuous learning and growth culture, coupled with a deep-rooted commitment to our patients’ wellbeing, drives us to navigate these challenges effectively.”
Stand-out Factor
We were intrigued to learn about the special features of his company that make it unique from others. We asked, “What makes your company stand out from all the other businesses in your industry?”
Ziad Ghosn shared, “The Valens Clinic’s distinctive quality in the UAE market lies in its personalized, preventative approach to mental health. We stand out by embracing mental healthcare as a holistic process, integrating medical treatment with wellness practices. Our focus on health, hope, and harmony distinguishes us, reflecting our commitment to nurturing patient relationships and our innovative service portfolio.”
KPI For Measuring Business Success
“What KPIs do you use to measure your business success?”
Ziad Ghosn replied, “We gauge our success using qualitative and quantitative indicators, ranging from patient satisfaction scores and treatment outcome measurements to staff engagement levels and financial sustainability. These KPIs collectively offer a well-rounded view of our performance and progress towards our goals.”
Services & Current Projects
We were interested to learn more about the company’s current projects and available services. So we asked, “Tell us something about your services. What are you working on now?”
Ziad Ghosn shared, “At The Valens Clinic, our services span a comprehensive spectrum of mental health care, from counseling and therapy to specialized treatment for various mental health conditions. We’re currently working on implementing advanced digital solutions to augment our services, offering patients more flexible and accessible care options.”
Building Trust & Boosting Productivity
A strong bond with employees is essential for boosting any business’s success. We asked, “How do you build trust with your employees and boost productivity without causing burnout?”
Ziad Ghosn shared, “Our commitment to open communication, transparency, and shared decision-making fosters a trusting and engaged work environment. Balancing productivity with employee wellbeing is crucial; thus, we promote a healthy work-life balance and encourage continuous learning and professional growth.”
Adapting To the Latest Technologies
Companies must adapt to fresh trends and technologies to stay in the industry’s top position. So we asked, “How do you stay on top of new technologies and trends in your industry?”
Ziad Ghosn shared, “We continually invest in professional development, encouraging our staff to partake in seminars, workshops, and conferences. Simultaneously, our strong focus on research and collaboration with global mental health communities keeps us abreast of emerging trends and technologies.”
Advice To Beginners
Beginners starting on a similar path will find it helpful to hear from an expert like Ziad. So we asked, “What advice would you give starting entrepreneurs?”
Ziad Ghosn shared, “My foremost advice to budding entrepreneurs in the UAE or elsewhere is to be resilient and adaptable. Maintain your focus on the ‘why’ of your business, letting it guide your decisions. Embrace challenges as opportunities for growth, and remember, the path to success is seldom linear. Stay open to learning, unlearning, and relearning. Crucially, in this age of technological advancement, strive to keep pace with digital transformations pertinent to your field.”
Navigating the Future
“Tell us about the plans for the company.”
Ziad Ghosn shared, “Looking forward, The Valens Clinic is poised to remain at the forefront of the mental health field in the UAE. We are passionately committed to advancing mental health care, buoyed by our steadfast commitment to our core values of health, hope, and harmony. Our mission continues to guide us as we explore new technologies, partnerships, and innovative approaches to serve our patients and the wider community better.
In conclusion, establishing The Valens Clinic in Dubai and serving the broader UAE market has been challenging and profoundly rewarding. At the heart of it, the understanding that our work directly contributes to the mental well-being of our community is an unending source of inspiration and motivation. As we tread into the future, we are driven by a desire to enhance the mental health landscape in our region, always striving for the betterment of our patients and society as a whole.”
Connect with Ziad Ghosn on LinkedIn.
Find The Valens Clinic on LinkedIn or visit http://www.thevalensclinic.ae.
